FAQs

Purchasing a watch from Lux Time Center is simple. For in-stock items, add the product to your cart and proceed to checkout with your preferred payment method. For special orders or inquiries, contact us via email, phone, or text. Our team will guide you through the process to ensure a seamless experience.

We offer competitive pricing and may provide discounts when paying via bank wire to avoid credit card processing fees. Contact us for the best possible price on your next luxury watch.

We do accept offers on select models. Look for the “Ask a Question” feature on applicable watches or reach out to us directly.

Currently, we do not offer customization services for watches.

We offer a variety of payment options for your convenience. These include wire transfers (which often come with a discount), all major U.S. credit cards, PayPal, Venmo, and Zelle. Additionally, financing may be available for select models through Affirm. For more details, feel free to contact us!

We offer free shipping via FedEx Ground or FedEx 2-Day for all orders. Expedited shipping options are available for Priority Overnight delivery.

You will receive a tracking number via email once your order has been shipped. You can track your package using this number on the FedEx website.

We offer a 7-day return policy, in addition to a 2-Year Global Warranty. For full details, please visit our return policy page.

To initiate a return, contact us via email, phone, or text, or visit our contact page. Please refer to our return policy for full instructions.

Yes, we guarantee that every watch we sell is 100% authentic. At Lux Time Center, authenticity is paramount, and we back every timepiece with our full guarantee. If a watch is found not to be authentic, we will issue a full refund.

Every watch we sell is guaranteed to be authentic. We carefully inspect each piece through a rigorous authentication process conducted by our expert watchmakers.

Yes, every watch we sell has its original serial number. We do not accept or sell watches without serial numbers, as this ensures the authenticity and traceability of each piece.

Yes, all pre-owned watches are thoroughly inspected and serviced by certified watchmakers or brand-specific service centers to ensure their excellent condition.

Unless otherwise specified, all watches that come with a bracelet will include the original links.

Most of our watches come with their original box and papers, unless otherwise noted in the description. We always display images and detailed information about what’s included. If you have any questions, don’t hesitate to contact us.

While we try to feature the exact watch, due to our large and ever-changing inventory, the photos may not always reflect the actual piece. Feel free to reach out for images of the specific watch or to schedule a virtual viewing via FaceTime.

You can reach us by email, phone, or text. We’re available to assist you with any questions.

We use the latest, most secure payment technology, including a 256-bit SSL encryption to protect your personal information. Your privacy is our priority – we never sell or distribute your information.

Order confirmation can take 12-48 hours as we verify payment details. We’ll reach out to you as soon as your order is processed.

If an issue arises during payment verification, your order may be canceled. Our team will contact you to resolve the issue or request an alternate payment method.

We operate both online and locally. While we started as a local business, we’ve expanded nationally and globally. If you're in Los Angeles, CA, feel free to visit us in person by appointment.

As an independent retailer, we’re not bound by the restrictions placed on authorized dealers. This allows us to offer competitive pricing and pass those savings on to you.

An authorized dealer is a retailer with a direct partnership with a brand, which often means higher prices and restrictions on sales. At Lux Time Center, we’re not restricted by these agreements, so we can offer better prices and greater flexibility.

We source our watches from trusted wholesalers, authorized dealers, trade shows, and private sellers. Each timepiece is carefully curated and inspected for quality and authenticity.