IWC INGENIEUR IW3765-01 Double Split Second Chronograph

FREE DOMESTIC SHIPPING:

Lux Time Center is pleased to offer fully insured second day air shipping free of charge on all domestic orders.

SPECIAL ORDER SHIPPING POLICY:

All watches labeled as Special Order will be shipped in 2-5 business days from order date. Because these are items specially ordered from our supplier to fulfill the order, there is a slight delay compared to our regular, in-stock inventory.

SHIPMENT TIMING:

All watches listed on our website for purchase are in stock and ready to ship. For verified payments received prior to 4pm, we generally ship the same business day. Shipments go out Monday – Friday, excluding holidays. Owning all of our inventory at our beautiful showroom in CA allows us to offer this premium service to our customers.

PRE-SHIPMENT PROCESS:

Each watch is pulled from our showcase, and verified against the listing on the website. The box and papers for the timepiece are added to the package to match the description in our website listing.

The watch then goes to our expert team of watchmakers where it undergoes a series of tests using state-of- the-art equipment. The watchmaking team runs this final stage of testing to ensure the proper cosmetic condition, timing accuracy and water-resistance (when applicable).

SHIPMENT PROCESS:

Your order will be inspected, securely packed, and shipped by UPS or Fedex. Orders can be shipped to your billing address.

SHIPPING TERMS:

All Lux Time Center shipments are fully insured and securely packed. A signature is required at the time of delivery or pick up.

SALES TAX:

Lux Time Center is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to CA State addresses.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

IF THE MERCHANDISE YOU PURCHASE FROM Lux Time Center (“Lux Time Center LLC”, “WE”, OR “US”) IS SUBJECT TO A THIRD PARTY WARRANTY, THEN THE MERCHANDISE WILL BE GOVERNED BY SUCH THIRD PARTY WARRANTY (TO THE EXTENT SUCH THIRD PARTY WARRANTY IS ASSIGNABLE BY US TO YOU) AND WILL NOT BE GOVERNED BY THIS LIMITED WARRANTY. IF THE MERCHANDISE YOU PURCHASE FROM US IS NOT SUBJECT TO A THIRD PARTY WARRANTY, Lux Time Center WARRANTS THAT DURING THE WARRANTY PERIOD (DEFINED BELOW), THE MERCHANDISE THAT YOU PURCHASED FROM US WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE WARRANTY PERIOD.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE MERCHANDISE IS LIMITED TO REPAIR OR REPLACEMENT OF THE MERCHANDISE (INCLUDING THE PARTS THEREIN) AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

WHO MAY USE THIS WARRANTY?

Lux Time Center extends this limited warranty only to the consumer who originally purchased the merchandise (“you”) from Lux Time Center. It does not extend to any subsequent owner or other transferee of the merchandise.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers defects in materials and workmanship of the merchandise for the Warranty Period as defined below.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the merchandise instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

WHAT IS THE PERIOD OF COVERAGE?

If the merchandise or any portion of the merchandise that you purchase is subject to a third party warranty, Lux Time Center hereby assigns to you all of its rights and remedies under such warranty to the extent that such rights and remedies are assignable. If the merchandise or any portion of the merchandise is not subject to any other warranty as of the date of purchase by you, and subject to the terms of this Limited Warranty, Lux Time Center warrants that the merchandise shall be free from defects in material and workmanship under normal use for a period of one (1) year from the date of purchase by you (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the merchandise. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective merchandise during the Warranty Period, we will, in our sole discretion repair or replace such merchandise (or the defective part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement merchandise to you if we elect to repair or replace the defective merchandise.

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must call 1 (657) 242-8959 or email our Customer Service Department at LuxTimeCenter@gmail.com during the Warranty Period to obtain a Defective Merchandise Authorization (“DMA”) number. Read more about our return and warranty service policies.

LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE MERCHANDISE, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

We understand that buying a luxury item sight-unseen can be scary. Whether you are buying that watch for yourself or as a gift, we also understand that having a watch on your wrist is different than seeing it online. It's our hope that you’ll love your new watch, but understand that returns are sometimes unavoidable. That’s why we want to make it as easy as possible.

Return Merchandise Authorizations:

Returning a watch is easy. Here is what you need to do:

• Contact Lux Time Center within seven (7) days from the date of shipment to request a return merchandise authorization (RMA) number. Email us at LuxTimeCenter@gmail.com
• Once we’ve issued you the RMA, Lux Time Center will e-mail you pre-paid, fully insured shipping labels. Please follow the shipping instructions to ensure the package gets safely back to our facility. The item(s) must be back to our facility within fourteen (14) days from original date of shipment. All returns must be shipped in both and inner and outer box. The return must include not only the timepiece but also the included watch roll, and any documents, instruments, links, straps, buckles, tags, protective stickers, boxes, authentication papers, manuals, or accessories included in the original package. You may re-use the original Lux Time Center boxed that was shipped to you as the inner box. If you no longer have this box, the inner packaging must be a new, unused box. The outer packaging must also be a new, unused box to prevent loss or damage while in transit back to our facility.
• Once the item and all included accessories are in our facility, please allow us up to ten (10) business days to process your refund.
• Provided that you’ve met the above deadlines and the timepiece has not been tampered, we’ll refund your money back in full!

What is the return policy for clients with watches outside of the US and Canada?

Canadian buyers will have the same return policy defined above as domestic buyers.

Defective Merchandise Authorizations:

How do I send my timepiece to Lux Time Center for warranty service and how do I get the repaired timepiece back?

• Contact Lux Time Center within the one-year warranty period to request a Defective Merchandise Authorization (DMA) number. Email us at LuxTimeCenter@gmail.com
• Once we’ve issued the DMA, Lux Time Center will e-mail you pre-paid/fully insured shipping labels. Please follow the shipping instructions to ensure the package gets safely back to our facility. The item must be back to our facility within fourteen (14) days from the issue date of return labels. The timepiece must be packaged in both an inner and outer box. Please only include the timepiece inside your  watch roll (if you have it) and package the watch roll inside the inner box. Do not return documents, instruments, links, straps, buckles, tags, protective stickers, boxes, authentication papers, manuals, or accessories with the watch as these items may not be returned to you upon completion of the warranty repair. The outer packaging must be a new, unused box to prevent loss or damage while in transit back to our facility.
• Once the item and all included accessories are in our facility, please allow us up to 4-6 weeks to complete the repair.

Canadian buyers will have the same warranty repair policy defined above as domestic buyers.

Lux Time Center has been an esteemed dealer in fine Swiss watches for many years. Our impeccable reputation is what has allowed us to grow from a single LA showroom to becoming one of the world’s largest online dealers of luxury timepieces.

We understand that buying or selling a luxury watch is a big decision. We want you to understand that preserving our well-known reputation for Quality, Value, and Service is equally important to us. When our customers are happy, we prosper, and that has worked for us for many years. That’s why our utmost goal is nothing less than 100% satisfaction for 100% of our customers.

Check online independent sources such as Google, and Chrono24, to see why our customers give us a 100% satisfaction. We want you to have complete peace of mind about your watch purchase. Our Triple Guarantee assures you of a totally risk-free, worry-free purchase:

Best Deal Guarantee: We offer the lowest prices on luxury watches that you will find anywhere. But there is more to a great deal than finding a low price. Most important of all is obtaining a truly fine watch of genuine quality. Also, free domestic shipping is nice, and that’s standard at Lux Time Center. All of these factors ensure that with us, you always get the best value. That’s our Best-Deal Guarantee.

Authenticity Guarantee: Each of our watches has been meticulously inspected by a master watchmaker and is guaranteed authentic. If during the restoration process of a pre-owned watch, we upgrade it with a customized bezel, gem, or another adornment, we will fully disclose the modification. Such restoration improvements are standard in the industry and often result in increased value.

24-Month Limited Warranty: If your watch fails as a result of a manufacturer's defect during the first 24 months, we will repair or replace the item at absolutely no cost to you.

MORE REASONS WHY YOU NEVER HAVE TO WORRY ABOUT YOUR LUX TIME CENTER PURCHASE

1. Wide Product Selection: We offer a huge inventory of the industry's finest products available at the best possible prices. We carry tens of thousands of watches and are adding more fine name-brand selections each day. Use our easy site navigation tool or product search tool to quickly find the exact watch you are looking for. If there is a watch you have in mind that is not displayed on our site, chances are we can source it and offer the watch to you at a competitive price. Please feel free to contact us with any watch related inquiries you may have.
2. Simple Secure Checkout: Our online store has a simple checkout process that accepts many payment options, including credit cards, phone orders, and bank wire transfer. Just add your watch to your online shopping cart and place the order. It’s as simple as that. Want to order over the phone? Great! Just give us a call. Most orders ship the same day.
3. Great Customer Service: We go the extra mile to ensure your complete satisfaction. Don’t just take it from us, read our Customer Testimonials. We have a fully staffed Customer Service Department. Our trained, knowledgeable customer service specialists are available and easy to reach via e-mail, chat, fax and telephone to ensure great service and unparalleled professionalism. We are just as easy to reach after the sale, too, to answer any question you have.
4. Liberal Return Policy: Changed your mind? No problem! If for any reason you are not completely satisfied with your purchase, we invite you to exchange your watch for another item, return it for a Lux Time Center credit, or return it for a refund, as explained in our Return and Refund Policy.
5. Free U.S. Shipping: We cover the cost for second-day Shipping. Overnight shipping is also available for an additional fee. After you place your order, we will provide a shipping confirmation number so you can track your package online. Every shipment is double-boxed and fully insured.
6. Privacy Guarantee: We respect your privacy and are devoted to protecting it. We will never share any of your personal information with any third parties. We never sell our customer list. You aren’t just a customer to us, you’re family!